Refund & Return Policy
At Sheikh Aura, we endeavor to provide consumers with the best experience when they shop.
You have the right of cancellation at any time and for any reason without prior notice however, such cancellation must be made within 7 (seven) days from the date of receipt of the goods, and where payment has been made proof thereof has been received. I present the eligibility details and also the returns and exchange policy.
7-Day Return Guarantee
You even enjoy the full refund policy of the product within 7 days of delivery is made.
It should also be noted that the return should be initiated within this period but with the following conditions:
Return Due to Product Issues
In case of a damaged or faulty product received, we are willing to accept a refund or an exchange.
Once we confirm the problem with the product, we shall process your return request. We will bear the cost of delivery charges for returns.
Exchange for Size or Color
Though we don’t accept exchanges, if you need another size or color, you can initiate a return for the original item (as new and unused as possible) and buy a new one. Please understand that you will be responsible for the shipping charges when you exchange.
Conditions for Return or Exchange
Our return policy allows for the return of only those products that have not been used. Any product that has been in use, or has some sign of use, will not be accepted for a return or exchange under any circumstances.
For you to start the return process, kindly contact the customer care department within 7 days from the date you receive your order and we will guide you further.
It was great to have you shopping with Sheikh Aura!